The Body & Sole Clinic (hereafter BSC) is committed to protecting your personal information when you are using our services. We want our services to be safe and enjoyable environments and this Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following online services.

  • any BSC website that links to this Privacy and Cookies policy;
  • social media or official BSC content on other websites.

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

In order to provide you with the full range of BSC services, we sometimes need to collect information about you.

BSC is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws  concerning the protection of personal information, including the Data Protection Act 2018 and GDPR (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws").

BSC websites may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What information will BSC collect about me?

When you contact BSC's services, via our contact form we may receive personal information about you. This can consist of information such as your name, email address, postal address and telephone or mobile number. We will always be clear about what information we are collecting and use this information to contact you regarding your enquiry.

How will BSC use the information it collects about me?

We will use your personal information for a number of purposes including the following:

  • to provide our services and to deal with your requests and enquiries;
  • to provide you with the most user-friendly online navigation experience;
  • to contact you about services that may be relevant to your original enquiry;
  • to comply with certain legal and regulatory requirements as part of the services provided to you.

When will BSC contact me?

BSC may contact you:

  • in relation to any service, activity or online content you have signed up for, in order to ensure that BSC can deliver the services, e.g. to verify your submitted details to ensure we can contact you successfully;
  • in relation to any correspondence we receive from you or any comment or complaint you make about BSC products or services;
  • to invite you to participate in surveys about BSC services (participation is always voluntary);
  • to update you on any changes to the BSC's policies and practices.

Will I be contacted for marketing purposes?

BSC will only send you marketing emails or contact you where you have agreed to this.

Will BSC share my personal information with anyone else?

We will keep your information within BSC except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons).

Offensive or inappropriate content on BSC websites

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to BSC websites, BSC may remove such content.

Where BSC reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, BSC may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. BSC would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

What if I am a user aged under 18?

If you are aged under 18, please get your parent/guardian's permission before you provide any personal information to BSC.

How long will BSC keep my information?

We'll normally only keep your data for as long as necessary to provide you with the services you're using.

Can I delete my data?

You can make a request to delete your data in writing to the Data Protection Officer at: The Body & Sole Clinic, 29 Ascot Way, North Hykeham, Lincoln, Lincolnshire LN6 9NU.

Can I find out what personal information BSC holds about me?

Under the Data Protection Act and GDPR you have the right to request a copy of the personal information BSC holds about you and to have any inaccuracies corrected. (We will charge a nominal fee for information requests and will require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests to the Data Protection Officer, details of which can be found on our website.

The approved identification consists of:

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from last 3 months)
  • Current vehicle registration document
  • Bank statement (from last 3 months)
  • Rent book (from last 3 months)

Web browser cookies

a) What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the BSC website. However, you can change your cookie settings at any time.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of BSC's services.

On BSC websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.

During the course of any visit to a BSC website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

b) How does BSC use cookies?

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience.

c) Third party cookies in embedded content on BSC pages

Please note that during your visits to BSC websites you may notice some cookies that are not related to the services BSC provides.

We sometimes embed content from social media and other third party websites. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of the BSC website. BSC does not control the dissemination of these cookies and you should check the relevant third party's website for more information.

Where BSC embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. BSC does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.

d) Other information collected from web browsers

Your web browser may also provide BSC with information about your device, such as an IP address and details about the browser that you are using.

13. Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.